Google NewsAmazon axes more than 100 customer service managers  FortuneSoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI  Yahoo! VoicesWhen the customer is not always right  Financial TimesVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceNTTA customer service, Tarrant County district clerk spar over mistaken charge  The Dallas Morning NewsParloa, a conversational AI platform for customer service, raises $66M  TechCrunchSenate passes bill improving air safety and service for travelers, a day before FAA law expires  The Associated PressHow did customer service get so bad?  Financial TimesIG Recommends Further Steps to Improve Customer Service at IRS  FEDweek


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